What do customers expect when they look for "the best SMM panel"?

What do customers expect when they look for "the best SMM panel"?
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Elena R.
Oct 29, 2020

If you search for SMM panels online, you will for sure see a lot of requests from people who look for "the best SMM panel". Of course, there's no such thing simply because customers have their preferences and goals, which is why they opt for SMM panels that suit their needs. To learn more, check out our article How to ensure your SMM panel meets the needs of your customers? 

But what do customers really expect when they try to find "the best SMM panel"?

1. Efficient order processing

One of the main things that the satisfaction of SMM panel customers depends on is how fast the services are delivered. It's the reason why customers fully commit to buying SMM services and placing bulk orders only when they are satisfied with the delivery time. To fit this requirement, panel admins always look for reliable providers that can guarantee good results as well as make sure to complete orders as soon as possible.

And, of course, customers always look for panels that provide high-quality SMM services. This is why it's important to find reliable providers that offer services panel users won't be disappointed with. It's also great to have various kinds of SMM services in different price ranges to meet the needs of all customers.

2. Overall panel performance 

Obviously, it's admins' responsibility to ensure that their SMM panels perform really well overall — they should load quickly and work well while browsing from different devices. In addition, customers want to know how secure panels are since, of course, they want to avoid any major problems that happen as a result of DDoS attacks and rest assured that their data stays safe. If an SMM panel has an SSL certificate, it's one of the things that show that the panel in question is a trustworthy one. Learn why every SMM panel should have an SSL certificate while reading our post What is an SSL certificate and why does every SMM panel need it?

3. Convenient payment methods

Convenient payment methods are yet another thing that customers are worried about when they look for an SMM panel that can fulfill their requirements.

It's pretty self-explanatory: if a panel doesn't offer necessary payment options, then customers will move on to find another source of SMM services. To make sure that it doesn't happen, panel admins should always add different payment methods that suit their target audience's needs.

4. Responsive customer support

Before placing orders, a lot of customers want to check out how responsive an SMM panel's customer support is. And it's fair since sometimes customers face some problems or have questions that they need to get answers to — and yet there are panels that aren't that great when it comes to these things.

Offering prompt customer support is crucial for any business, including SMM service reselling or providing. This is why SMM panel owners should always keep it in mind and try to ensure that their customers get solutions to their problems. Moreover, it will help admins promote their SMM panels better since satisfied customers are often willing to leave good feedback online, thus helping you increase the number of buyers.

5. Free trial service

Many customers often look for the free trial service option on SMM panels to determine if they want to place orders there or not.

As a rule, if admins are confident in services offered on their panels, they will support this idea. Moreover, a lot of panel owners enable the Free balance feature that provides all new panel users with a certain amount that they can spend to try some services out before buying anything. This is why on such panels new customers don't even have to ask for a free trial service, it's already available automatically. It's a great way to earn customer trust.

SMM panels that are based on our platform fit all these requirements, which is why people who decide to purchase them from us can always count on the fact that their panels will be secure and convenient to use.

Further reading

  • Who is the main SMM provider? May 06, 2021

    There is a question that resellers frequently ask online — 'Who is the main SMM provider?', or 'Who is the original SMM provider?" We perfectly understand why many people need that information, however, is there even any point in such searches? Read further to learn more.

  • The best cryptocurrency payment methods for SMM panels Apr 15, 2021

    There are quite a few cryptocurrency payment methods integrated into our platform but the most commonly used on SMM panels are Coinbase Commerce, CoinPayments, and Mycelium Gear. Read further to learn more about each of those methods and the differences between them.

  • What are SMM panel subscriptions? Mar 26, 2021

    People use SMM panel subscriptions quite a lot but what are they exactly? Read this post to learn more about such subscriptions and the reasons why they are so useful.